Return & Refund Policy
All returns, refunds, and/or claims must be requested within 15 days of shipment and must meet the following guidelines or we will not be able to process them.
If a package is received with damaged products, please make a list of the products that were damaged and contact us right away so that we can process your claim.
If what you received is not what you ordered as stated on the invoice, contact us and we will make arrangements to quickly replace the received item with the invoiced item. Please keep the packaging and contact us right away.
Every effort is made to make sure your order arrives to you very quickly. We post "order by" dates on certain items to help customers know the latest possible order date to receive the item by the specified holiday. So far we have not had a shipment arrive late if ordered by the date posted. We do not, however, guarantee arrival dates. Many things can slow down a shipment, including the shipping company that are beyond our control. If your item does not arrive in time, you may send the item back for a refund under our normal return policy. We can't refund the shipping costs but will refund the cost of the item provided that it is received in new condition.
If a you wish to return a product and exchange it for another item you may do so within 15 days of the shipping date so long as the product is still in new condition per inspection upon return & the product is undamaged upon arrival at our warehouse. During the month of December, the return period is extended to 15 days after Christmas.
Pinkoz is not responsible for products damaged in return shipping, that will have to be settled between you and shipping company. If you refuse a package there is typically a return shipping charge that will be deducted from the refund amount.
Once received and processed we will contact you for the cost of shipping the exchanged item in most cases.
If you return an item for store credit, the original shipping charges will not be refunded because the item was shipped, however, we will issue a credit for the cost of the item returned within 5 business days. If you choose store credit we will waive the standard 15% restocking fee.
Certain items have special handling requirements that must be followed to return them. You will receive an e-mail upon purchase with these instructions.
Return & Refund Policy